Our History
Founded in 1994, Zhejiang Kaou Instruments Co., Ltd., covering 1,600 square meters, is a modern manufacturing enterprise specializing in the research, development, production, and sales of smart meters, traditional mechanical meters, and other power metering equipment. With an annual production capacity of one million units, the factory's products are exported to countries and regions around the world, making it a leading exporter in the domestic meter industry.
Our Factory
Zhejiang Kaou Instrument Co., Ltd., established in 1994 and occupying 1,600 square meters, is a modern manufacturing enterprise specializing in the research, development, production, and sales of smart meters, traditional mechanical meters, and power metering equipment. With an annual production capacity of one million units, the factory exports its products to countries and regions around the world, making it a leading exporter in the domestic meter industry.
The factory boasts three smart meter production lines and numerous high-precision custom calibration stations for initial and re-calibration of packaging and product quality. With an annual production capacity of one million single-phase meters and 500,000 three-phase meters, the company can meet the needs of large-scale batch production.
Cooperation and Certifications: Complies with IEC international electrical standards, African STS certification, and EU CE certification.
Inspection Process: Raw materials entering the factory undergo three quality inspections; hourly sampling inspections are conducted during production; finished products undergo 12 tests, including aging tests, high and low temperature shock tests, and error calibration, achieving a 99.8% pass rate.
Certifications: We have passed ISO9001 quality management system certification and ISO14001 environmental management system certification, and our products comply with EU RoHS environmental standards and other customs clearance certifications.
Customization Capabilities: We support customized production based on the importing country's voltage (110V/220V), communication protocol (RS485/LoRa), and design to meet local power grid standards.
Delivery Guarantee: Standard orders are delivered within 30 days (depending on production requirements and order volume). We can assist customers with customs clearance documentation to ensure timely arrival of goods. Zhejiang Kaou Instruments Co., Ltd., with its core commitment to precision measurement and stability and reliability, is dedicated to providing cost-effective electricity meter products to customers worldwide. We look forward to establishing long-term, stable cooperation with you through our advanced production capabilities and rigorous quality control system, and jointly expanding the electricity metering market."
Our Product
- Energy meter
- Circuit breaker
- Time control
- Charging pile
Product Application
Homes, commercial buildings, industrial plants, public facilities, rental housing, offices, car charging, street light control
Our Certificate
STS, CE, ICRVC, ISO9001 certification
Production Equipment
3 calibration tables, 3 assembly lines, 2 laser machines, and 2 packaging machines
Our Service
Product Information Support: Provide multi-lingual (e.g., target market languages), product manuals, data sheets, certification documents (e.g., CE, ISO, local market access certifications), and use cases, clearly explaining product performance, applicable scenarios, and advantages.
Customized Solutions: Provide customized product solutions based on customer needs (e.g., local voltage standards and installation environment). For example, we recommend suitable meter models for areas with unstable voltage in Africa.
Market and Policy Consulting: Answer customer questions regarding importing country tariffs, customs clearance procedures, industry regulations (e.g., power equipment standards), and logistics timelines, mitigating import risks.
Sample Services: Provide free or low-cost samples with test reports to facilitate customer testing to ensure product compatibility.
Communication Guarantee: Respond to inquiries promptly to avoid information errors.
Order Follow-up: Provide real-time updates on production progress and inventory status, and inform customers of expected delivery times to avoid information gaps.
Logistics and Customs Clearance Assistance: Provide logistics solution recommendations (e.g., sea or air freight options), assist in preparing customs clearance documents (invoices, packing lists, certificates of origin, etc.), and connect with local customs clearance agents to resolve customs clearance issues when necessary.
Payment and Contract Support: Offer flexible payment methods (e.g., letters of credit, T/T installments), clarify contract terms (e.g., delivery dates, quality standards, and liability for breach of contract), and assist customers in understanding these details.
Production Process Transparency: Provide videos or photos of the production process to key customers, demonstrating our quality control process and fostering trust.
Installation and Technical Support: Provide multilingual installation manuals, video tutorials, or remote installation guidance. For large orders, dispatch technicians for on-site assistance (visa and travel arrangements must be confirmed in advance).
Quality Issue Handling: Define the warranty period (e.g., 1-2 years) and offer free repair, replacement, or return services for quality issues. Paid repair support is available for improper use. Spare Parts Supply: Pre-stock vulnerable parts (such as meter sensors and cables) to ensure customers can quickly purchase replacements, minimizing equipment downtime.
Regular Follow-up Visits: Proactively inquire about product usage, gather customer feedback on product performance and service, and implement targeted optimizations (e.g., improving the high-temperature resistance of meters based on feedback from African customers).
Localized Service Integration: Partner with local service providers in key markets to provide after-sales maintenance and technical support, shortening response times and reducing customer communication costs.